What’s a day in the life of a Team Member?

Our Team Members make sure every guest feels welcomed from the minute they walk in. We are looking for true brand ambassadors that are excited to promote the company by creating a positive guest experience. Our teams take pride in providing excellent guest service by ensuring the quality of the food and beverages we serve; and by keeping a safe and clean store environment. Why would you want to work anywhere else? As a Team Member, you will have the opportunity to rise like one of our bagels and grow your career. Many of our General Managers started as Shift Leaders and Team Members! If this sounds like a place where you would enjoy coming to work, to make peoples’ mornings, we’d love to hear from you.
 

What’s in it for you:

• Flexible schedule

• You will never have to work past 3PM (Yep, you read that right! NO EVENINGS & NO NIGHTS!)

• Competitive pay, plus cash and credit card tips*

• Paid time off after 2 years of employment**

• Employee Assistance Program – FREE therapy, financial advising, legal advice, etc.

• Learn To Live – FREE online life coaching, webinars, to help with stress, anxiety, and more

• 401K with company match!
   

What are we looking for?

• Must be at least 16 years or older

• Must be able to work varied hours/days as business dictates including early hours (as early as 3am depending on the restaurant) and weekends

• Must be able to multi-task and work in a fast-paced environment

• Restaurant, retail, or guest service experience a plus, but not required!

*Tip eligibility subject to state regulations.

**Additional benefits eligibility is subject to position guidelines at time of hire.  

Position Overview: The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

 Core Responsibilities

• Provides incredible Guest Service by:

  • Developing personal ongoing relationships with guests

  • Practicing active listening and connection

  • Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality

  • Makes enthusiastic and knowledgeable recommendations to delight guests

  • Creating day making experiences that spark a chain reaction of GOOD

• Hand-crafts beverages to order per Caribou standard operating procedures

• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures

• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities

• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures

• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards

• Actively thinks and acts upon what the team and guest will need in the future

• Differentiates between problems that can be solved directly and when to ask for leader support

• Understands that the team is managing multiple priorities and willingly takes direction from leaders

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.

• Brings joy to the opportunity to interact with others and make fun happen

• Relishes the opportunity to be helpful to others – both to team members and guests

• Has a learner’s mentality and has a desire to get better and do things correctly and effectively

• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference

• Takes ownership for and is eager to make a positive impact on others

• Shows up ready and willing to be a reliable team player and support one another

• Is resilient under pressure and is willing to ask for help

Skills and Qualifications

Required:

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.

• Must be at least 16 years of age.

Preferred:

• Restaurant, retail, or guest service experience.

Physical Requirements:

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or without reasonable accommodations.